EU TaxFree provides Merchants with a secure, efficient and cost-effective Tax refund service. applying our technology in-store provides you with the following significant benefits.
By working with EU TaxFree you will benefit from a range of solutions to suit your requirements whilst providing you with additional value added services and revenue streams.
Integrating Credit Card acceptance with Tax Free shopping (TFS) and Dynamic Currency Conversion (DCC) is just the start of the solution. If you’re a merchant that has non-EU shoppers, then these services are there to compliment the shopping experience. DCC entitles the cardholder to pay in their card currency without any further charges or conversions; what they see is what they pay. The terminal automatically identifies the card and currency and offers the customer the choice to pay in sterling or their card currency. as a user of the terminal you can access all your transactions through Mercury, Fexco’s online transaction reporting tool.
The terminal also checks the eligibility of the card for TFS and prompts the cashier to produce a form via the terminal. with a range of refund tables to either maximise the return to the customer or the merchant, the terminal has full TFS reporting capability and is quick and
easy to use.
This solution is available in a number of different formats to suit your operational requirements.
Working with our partners we can offer integrated TFs services. Integrating TFs into your point of sale (pos) system can be an effective way of maximising your Tax Free shopping potential. It can also make the issuing process easier for your staff. Integration ensures, however you pay, cash or card, you are able to receive a TFs refund quickly and easily.
With all of our solutions we provide prepaid return envelopes, back up form pads and point of sale marketing material.
EU TaxFree can offer advice and guidance on the best advertising and communication channels, ensuring your brand is effectively marketed to the Tax Free shopping audience. we can help to target specific non-EU nationality groups with strategically designed promotions and marketing.
Our aim is to reach potential customers at their point of departure, in-flight, at hotel check-in and in-store as well as online, using a range of marketing collateral including advertising in tourist magazines, city and hotel maps, our bespoke Tax Free shopping brochure, multi-lingual pos leaflet and EU TaxFree website.
Merchant POS Leaflets
Tax Free Shopping Guide
Targeted Chinese Magazine Advertising
Merchant Event Invitation
EU TaxFree offer all Merchants an initial comprehensive Tax Free shopping training programme at the point of installation. we also provide ongoing refresher Tax Free shopping training, as and when our Merchants and their staff require it.
Our training programme equips all staff with the confidence to issue Tax refund forms easily.
The training guide covers all important topics including; introducing the Tax refund service to non-EU tourists/shoppers, using Tax Free shopping as a sales tool to quickly and efficiently issue the forms, and, most importantly, enabling staff to answer frequently asked questions by the Tax Free shopper effectively.
EU TaxFree also offer cultural training, specifically Chinese, russian and arabic. other cultural training is available on request. The programme provides an overview of each culture, how to overcome language barriers and information on their buying habits. Each course is tailored to the merchant’s specific requirements.